Terms & Conditions
ORDERING INFORMATION & CONDITIONS OF SALE
All prices are wholesale. There are no minimum orders. F.G.T. provides net payments upon receipt and approval of a signed F.G.T. Credit Application. The following credit cards are accepted, provided we have card holder’s name and billing address on file: Visa, MC, Discover & American Express.
DELINQUENT ACCOUNTS
Orders cannot be shipped with a past due balance over 30 days. Past due accounts are subject to a 1.5% per month service charge on the outstanding balance. Returned checks are subject to a $50.00 returned check charge and possible loss of company check privileges. F.G.T. reserves the right to revoke the credit terms of any customer whose balance exceeds the agreed terms or any other conditions under which F.G.T., in sole discretion, deems appropriate. All merchandise remains the sole property of F.G.T. Enterprises until the full purchase price has been paid. Acceptance of an order is the customer’s acknowledgement that it is liable for all collection fees including, but not limited to, court costs and reasonable attorney(s) fees in event of default.
ORDERING
Our offices are open from 8:30a.m. to 5:00p.m. EST Monday through Friday. For your convenience, an after-hours ordering system is available through our TOLL FREE order line. Faxed orders and inquiries may be sent to 813-935-5804.
SHIPPING STANDARDS
All orders received are shipped F.O.B., Tampa, Florida, usually within 24 to 48 hours of receipt, via United Parcel Service (UPS). COD orders will be charged the UPS imposed fee of $9.00 in addition to shipping charges. All fees are subject to change without notice.
Orders returned to us without cause, may result in future orders being shipped on a certified funds/pre-paid basis only. The customer is responsible for all shipping charges plus a 15% restocking fee on all returned orders. In the event that items returned have permanent markings and/or stickers which cannot be removed, the items will be returned to the customer and no credit will be issued.
UPS will not allow shipment of flammable or pressurized items by air. UPS currently charges a $20.00 Hazmat Fee per package for flammable items up to six (6) dozen.
RETURNED MERCHANDISE
All shortages, overages, damages and manufacturer defects must be reported within 10 days of receipt. Used merchandise is non-returnable and is covered by manufacturers warranty only, so please check all merchandise carefully upon receipt. Pipes damaged during shipping will be replaced or refunded. Pipes or any other merchandise which F.G.T. determines are damaged due to normal wear or misuse, will not be replaced or refunded. Please check received packages carefully before accepting them. Once the merchandise leaves our warehouse, it becomes the responsibility of the carrier. IF YOUR PARCEL IS DAMAGED, PLEASE RETAIN ALL BOXES AND PACKAGING FOR INSPECTION BY THE CARRIER. In the event of product damage during shipment, you may call our Customer Service Department and they will contact the carrier for you. The carrier will pick up all damaged items INCLUDING BOXES AND PACKING MATERIALS and issue a credit to F.G.T. Enterprises. Only at that time, can F.G.T. issue a credit to its customers.
ONLY PARCELS DISPLAYING A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA) WILL BE ACCEPTED. Any parcels sent to F.G.T. that do not display an RMA number, will be refused and a carrier will return to sender. RMA numbers may be obtained by calling our Customer Service Department. RMA numbers are valid for 30 days. Credits will be applied to your next purchase. NO CASH REFUNDS WILL BE ISSUED.
GENERAL INFORMATION
All offers are void here prohibited by law. All items, including style, color selection and prices are subject to availability and may change without notice. Typographic and/or photographic errors are subject to correction. All tobacco products and smoking accessories are intended for legal sale and use. Purchaser acknowledges same including laws, which prohibit the sale of tobacco products and/or accessories to minors.
All tobacco products sold are subject to all applicable tobacco laws and taxes. When we are required to collect tobacco taxes, they will be added onto your invoice. Out-of-state dealers are responsible for collection and payment of their individual state’s tobacco taxes where applicable.